Frequently Asked Questions
Everything you need to know about optimizing your space with GIK Acoustics.
How do I know which acoustic treatments are right for my room?
We offer a free acoustic advice service where our experts analyze your room dimensions and photos to provide a customized treatment plan tailored to your specific goals.
What is the typical lead time for custom-made acoustic panels?
Since most of our products are handcrafted to order in our local facilities, lead times typically range from 2 to 4 weeks depending on current order volume and material availability.
Do you offer international shipping?
Yes, we ship worldwide. We have manufacturing and distribution centers in the USA and Europe to ensure the most efficient shipping rates and delivery times for our global customers.
Are GIK Acoustics products environmentally friendly?
Absolutely. We use Greenguard Gold certified insulation materials that are formaldehyde-free, and our wood is sourced from sustainable forestry practices to ensure indoor air quality and environmental safety.
What is your return policy for acoustic products?
Standard products can be returned within 30 days of receipt, provided they are in original condition. Please note that custom-sized orders and 'one-off' bespoke designs are generally non-refundable.
How do I install the panels once they arrive?
Every order includes our patented mounting hardware. Most panels hang as easily as a picture frame, and we provide detailed video tutorials and PDF guides for ceiling clouds and bass trap installations.